I can't find my favorite underwear in the online shop. 
In our online shop, we offer you a wide selection of underwear and in our 25 lingerie stores, a wide range of products awaits you. Visit your local store, you may find what you are looking for there.

How does Comazo handle my personal data?

What sizes does Comazo use?

What are the advantages of our newsletter?
With our weekly newsletter, you won't miss any news and promotions. We inform you free of charge about new products, trends, competitions and current offers. We send out additional newsletters for special highlights. You can unsubscribe from the newsletter at any time. Your trust is our top priority - your data will of course not be passed on to third parties. You can subscribe to the newsletter here.

Can underwired bras be machine washed?

Ordered goods don't fit or I don't like them, what can I do?

Of course you can return any item purchased from the Comazo online store within 14 days free of charge anywhere in Germany. However, please make sure that the original labels remain on the product. In addition, for reasons of hygiene, we ask you to wear your own underwear when trying on the garments and to avoid soiling them when trying them on.

1. You can create your own returns label at the following link: dhl.retourelabel-deutschland.de
2. For fast processing of your return within Germany, please fill out the return slip in your parcel. Please also state the reasons for your return so that we can further improve our service for you.
3. Place the return slip in the parcel together with the items you wish to return.
   
4. Seal the parcel well. Stick the returns label clearly visible on the outside of the parcel. Within Germany, you can hand in the parcel with the returns label at a DHL Post branch or a parcel store.

You can find your nearest collection point at www.dhl.de/paketshops.

Please hand in your return shipment from Austria and all other EU countries to a shipping service provider of your choice and send the return shipment at your own expense to the following address: Comazo GmbH & Co. KG Herstellerverkauf, Raiffeisenstr. 6, 78658 Zimmern Germany.

How long does it take to get my money back if I return an item?

For payments processed via Paypal, you will receive a notification from Paypal that your Paypal account has been credited as soon as your return has been approved by us. For credit card payments, the credit will be credited to the credit card used for the payment. Please note that, depending on the credit card company, it can take up to 2 weeks for the credit to be credited to your account. If you have paid in advance, we will initiate the chargeback as soon as possible after the return has been processed. If you purchased on account, the return will be processed via our payment service provider PayPal Plus or Klarna.

As soon as your return has been approved by us, you will receive an email notification from PayPal Plus with the updated payment information. Further information can be found in the right of withdrawal.

My return slip is not in the parcel, what now?

Oops, we must have made a mistake with your parcel, but we can fix that too. You can create a new label yourself here: www.dhl.retourelabel-deutschland.de. Austria and all other EU countries please send the parcel back to us at your own expense. Address: Comazo GmbH & Co. KG Herstellerverkauf, Raiffeisenstr. 6, 78658 Zimmern Germany.

Do you have any questions? Please do not hesitate to call us. We look forward to your calls! Our telephone number is: +49 7432 7019-168. We are available from Monday to Friday from 8:00-17:00. You can also send us an e-mail. Our e-mail address is: ecomazo(at)comazo.de.

What do I have to do if I want to exchange an item?

The item you wish to exchange must be reordered. Unfortunately, it is not possible to exchange the item directly or to offset it against a replacement item. Please return the item that does not fit or is not to your liking as described above. Unfortunately, it is also not possible to exchange items purchased in the Comazo online store for items purchased in retail stores. Likewise, items purchased in retail stores cannot be exchanged in the Comazo online store. In such a case, please contact the colleagues on site.

How long does it take to get my money back if I return an item?

We will process your return as quickly as possible. As soon as your return has been approved by us, we will arrange the refund to you. The refund will be made in the same way as you paid. Please note that, depending on the bank, it may take up to 2 weeks for the amount to be credited to your account. You can find more information in the right of withdrawal.

What do I do if I want to complain about an item?

If you would like to make a complaint about an item, please send us an email to [email protected]. So that we can process your request as quickly as possible, please send us pictures of the defect and tell us your order number for the order in question. 

I have not received my order, but according to the delivery status this should be the case. What should I do?

Which payment methods can I use in the Comazo online shop?

To ensure the security of your data when placing an order, we use SSL encryption (Secure Socket Layer), which encrypts your order and payment data during transmission. Thanks to these high security standards, shopping at Comazo is safe.

In the Comazo online shop, we work with the payment provider Mollie to offer you the following payment methods:

• Invoice (30 days)
  Pay within 30 days after receiving your order. Manage your purchases in the Klarna app or at klarna.com. No interest. No fees.
• Credit or debit card
  Enter your card details directly. No registration required. Fast, secure and easy.
• PayPal
  Pay securely and free of charge using the established online payment system. Your bank or credit card details are stored only with PayPal and are not transmitted over the internet with every purchase. You do not need to re-enter your payment details for each transaction. Orders can be processed and shipped immediately. If you return one or more items, the corresponding amount will be credited back to your PayPal account. Sign up and use PayPal instantly at www.paypal.com.
• Prepayment
  When selecting prepayment, your order will be shipped only after payment has been received. After completing your order, you will receive the bank details and all necessary information for your transfer in a separate email. The invoice amount must be received in full within 10 days. Your order will be reserved until then. If no payment is received within 10 days, your order will be automatically cancelled. Please note that bank transfers may take 2–4 working days depending on your financial institution. We may send you a reminder email before the deadline expires.

How do I receive the invoice for my order?

We are happy to send you your invoice upon request. Please send an email to ecomazo(at)comazo.de.

Attention: Due to the changeover to a new online store system on April 10, 2024, the password for all Comazo accounts created before this date could unfortunately not be transferred for data protection reasons.