Dedication since 1884. Highest quality since 1884. Favorite laundry since 1884.
FAQ
Comazo Stores

Frequently asked questions

To help you as quickly as possible, we have summarized the most frequently asked questions for you, so you can quickly find the right answers. If your question is not listed, you can contact our customer service. To do so, please contact ecomazo(at)comazo.de Choose from the following topics:

I can't find my favorite underwear in the online shop. 
In our online shop, we offer you a wide selection of underwear and in our 25 lingerie stores, a wide range of products awaits you. Visit your local store, you may find what you are looking for there.

I would like to find out more about Comazo.
In the "About us" section, we explain how the idea for the "employee story" came about. You can get an insight into the Comazo company in the subcategories "History", "Philosophy" and "Production". You can find the latest news in the underwear news or in the underwear blog.

Can I change or cancel an order?
We will do our best to assist you. Please call us or send an e-mail to ecomazo(at)comazo.de. Please note, however, that changes or cancelations are not always possible. Of course, you have the option of returning unwanted items within 14 days of receiving your order.

How can I find a Comazo underwear store near me?
In our store locator, you will find a list of all Comazo underwear stores. A click on the desired store shows the opening hours and address details.

What is the minimum order value?
There is no minimum order value.

How can I make sure that you have received my order?
You will receive an order confirmation by email after completing your order.

Where else can I buy Comazo favorite underwear?
In addition to the Comazo online shop, you can also purchase your favorite underwear from the following partner companies:
  • amazon.de - Selected comazo|protect products at Amazon
  • avocadostore.de - The marketplace for eco fashion & green lifestyle
  • limango.de - The online store for moms and families
Please note: The conditions for delivery time, shipping costs and minimum order value of the partner company apply.

How does Comazo handle my personal data?

We handle your personal data very carefully. You can find detailed explanations in our privacy policy.

What sizes does Comazo use?

We use the standardized standardized clothing and underwear sizes of the German market for our Comazo underwear. Our design teams use the latest size and body measurement charts from the internationally recognized Hohenstein Institute as a basis.

How do I find the right size for me?
Comazo underwear items correspond to standard sizes. Use our size chart here to find your ideal size. If an item still doesn't fit, you can return it to us free of charge. You are also welcome to be measured and advised personally by our sales staff in one of our underwear stores. 

What are the advantages of our newsletter?
With our weekly newsletter, you won't miss any news and promotions. We inform you free of charge about new products, trends, competitions and current offers. We send out additional newsletters for special highlights. You can unsubscribe from the newsletter at any time. Your trust is our top priority - your data will of course not be passed on to third parties. You can subscribe to the newsletter here.


How can I unsubscribe from the e-mail newsletter?
At the end of each newsletter, you will find a link to unsubscribe.

Can underwired bras be machine washed?


Bras are very delicate items of underwear, usually made from the finest and most sensitive materials. They are subjected to a lot of wear and tear in the washing machine. We therefore recommend using a laundry bag and the hand wash program for machine washing or washing them gently by hand.

Does Comazo favorite underwear shrink?
There is no general answer to this question. Every material reacts differently, so cotton tends to shrink a lot. For this reason, Comazo pre-shrinks the fabric, i.e. the fabric is already shrunk using heat. In order to ensure the optimum stability of the shape in length and width (dimensional stability) for the respective model, we ask you to follow the care instructions.

Are Comazo products free from child labor and other legally unacceptable working conditions?
Comazo is a voluntary bearer of the BSCI seal of approval. BSCI stands for “Business Social Compliance Initiative” and is an organization that develops common European codes of conduct and monitoring systems for social standards. The code is intended to ensure the protection of workers' rights. Compliance with the criteria is checked regularly.

Are the colors and prints of my favorite Comazo underwear harmless to my health?
All items of Comazo favorite underwear comply with the Oeko Tex Standard 100 and therefore bear the Confidence in Textiles seal. They are absolutely harmless to health, because the underwear is only certified if all the ingredients in the end product meet the required criteria. Our comazo|earth organic underwear collection also complies with the Global Organic Textile Standard (GOTS), is Fairtrade-certified and is made from 100% organic cotton. You can find additional information on the certificates page.

What is special about comazo|earth organic underwear?
Our comazo|earth organic underwear collection is GOTS (Global Organic Textile Standard) and Fairtrade certified. In accordance with the GOTS criteria catalog, not only the raw materials but also all ingredients meet the strict requirements. The sustainably grown cotton comes 100% from fair trade.

How do I wash my underwear?
Our Comazo favorite underwear is marked with the highest permitted temperature. You can use a lower temperature without hesitation. This saves energy and protects the environment and the fibers. Washing at 40°C can save around 50% energy compared to washing at 60°C. For hygiene articles, it is also advisable to wash the laundry with hygiene rinses and special laundry disinfectants, so that high temperatures can be avoided to protect the fibers. In addition to a suitable detergent, the highest permissible washing temperature should also be selected for heavily soiled items.

Bestellte Ware passt oder gefällt mir nicht, was kann ich tun? 
Selbstverständlich kannst Du jeden im Comazo-Onlineshop gekauften Artikel innerhalb von 14 Tagen deutschlandweit kostenlos zurückgeben. Bitte achte jedoch darauf, dass die Original-Etiketten am Produkt verbleiben. Darüber hinaus bitten wir Dich, aus hygienischen Gründen, bei der Anprobe eigene Unterwäsche zu tragen und eine Verschmutzung der Kleidungsstücke bei der Anprobe zu vermeiden.

  1. Unter folgendem Link kannst Du Dir selbst ein Retouren-Label erstellen: dhl.retourelabel-deutschland.de

  2. Für eine schnelle Bearbeitung Deiner Rücksendung innerhalb Deutschlands fülle bitte den Rücksendeschein in Deinem Paket aus. Gib bitte auch die Gründe für Deine Rücksendung an, damit wir unseren Service für Dich weiter verbessern können.

  3. Lege den Retourenschein zusammen mit den Artikeln, die Du zurücksenden möchten, in das Paket.

  4. Verschließe das Paket gut. Klebe den Retourenaufkleber gut sichtbar auf die Außenseite des Pakets. Innerhalb Deutschlands kannst Du das Paket mit dem Retourenschein in einer DHL Postfiliale oder einem Paketshop abgeben.

Die nächstgelegene Annahmestelle findest Du unter  www.dhl.de/paketshops.

Bitte gib Deine Rücksendung aus Österreich sowie aus allen weiteren EU-Ländern bei einem Versanddienstleister Deiner Wahl ab und sende die Rücksendung auf eigene Kosten an folgende Adresse: 
Comazo GmbH & Co. KG Herstellerverkauf, Am Rothbachl 1, 83059 Kolbermoor Deutschland. 

Wie lange dauert es, bis ich mein Geld zurückbekomme, wenn ich einen Artikel zurückschicke? 
Bei Zahlungen, die über Paypal abgewickelt werden, erhältst Du, sobald Deine Rücksendung von uns genehmigt wurde, eine Benachrichtigung von Paypal, dass Deinem Paypal-Konto eine Gutschrift erteilt wurde. Bei Kreditkartenzahlungen wird die Gutschrift auf die für die Zahlung verwendete Kreditkarte gutgeschrieben. Bitte beachte, dass es je nach Kreditkartenunternehmen bis zu 2 Wochen dauern kann, bis das Guthaben auf Deinem Konto gutgeschrieben ist. Wenn Du per Vorkasse bezahlt hast, werden wir die Rückbuchung so schnell wie möglich nach der Bearbeitung der Rücksendung veranlassen. Bei Kauf auf Rechnung wird die Retoure über unseren Zahlungsdienstleister PayPal Plus oder Klarna abgewickelt. 

Sobald Deine Rücksendung von uns genehmigt wurde, erhältst Du eine E-Mail Benachrichtigung von PayPal Plus mit den aktualisierten Zahlungsinformationen. Weitere Informationen findest Du im Widerrufsrecht.

Mein Rücksendeschein ist nicht im Paket, was nun? 
Ups, dann haben wir wohl einen Fehler bei Deinem Paket gemacht, aber auch das können wir beheben. 
Hier kannst Du selbst einen neuen Schein erstellen: www.dhl.retourelabel-deutschland.de.
Österreich sowie alle weiteren EU-Länder schicken das Paket bitte auf eigene Kosten an uns zurück.
Adresse: Comazo GmbH & Co. KG Herstellerverkauf, Am Rothbachl 1, 83059 Kolbermoor Deutschland. 

Hast Du noch Fragen? Bitte zögere nicht, uns anzurufen. Wir freuen uns auf Deine Anrufe! 
Unsere Rufnummer lautet: +49 7432 7019-168. 
Wir sind von Montag bis Freitag von 8:00-17:00 Uhr erreichbar. Du kannst uns auch eine E-Mail schreiben. 
Unsere E-Mail Adresse lautet: ecomazo(at)comazo.de. 

Was muss ich tun, wenn ich einen Artikel umtauschen möchte?
Die im Austausch gewünschte Ware muss neu bestellt werden. Ein direkter Umtausch bzw. eine Verrechnung gegen einen Ersatzartikel ist leider nicht möglich. Bitte sende uns den Artikel, der nicht passt oder nicht gefällt wie oben beschrieben zurück. Auch ein Umtausch der im Comazo Onlineshop gekauften Ware in den Ladengeschäften ist leider nicht möglich. Ebenso können im Einzelhandel erworbenen Artikel nicht im Comazo Onlineshop umgetauscht werden. In einem solchen Fall wende Dich bitte an die Kolleginnen vor Ort. 

Wie lange dauert es, bis ich bei einer Rücksendung mein Geld zurück erhalte? 
Wir bearbeiten Deine Rücksendung schnellstmöglich. Sobald Deine Retoure bei uns freigegeben wurde, veranlassen wir die Rückzahlung an Dich. Die Rückzahlung erfolgt auf dem selben Weg wie Du bezahlt hast. Bitte beachte, dass es abhängig vom Bankinstitut jedoch bis zu 2 Wochen dauern kann, bis Dir der Betrag gutgeschrieben wird. Weitere Informationen findest Du im Widerrufsrecht.

Was tun, wenn ich einen Artikel reklamieren möchte? 
Wenn Du einen Artikel reklamieren möchtest, dann schreib uns eine E-Mail an [email protected]. Damit wir Dein Anliegen schnellstmöglich bearbeiten können, sende uns gerne Bilder vom Defekt zu und nenne uns Deine Auftragsnummer der betroffenen Bestellung. 

I have not received my order, but according to the delivery status this should be the case. What should I do?

Please write an e-mail to ecomazo[at]comazo.de stating your order number and describing the problem. The eComazo team will process your request immediately and get in touch with the shipping service provider to clarify your request as quickly as possible.

Which countries does Comazo deliver to?
We currently ship within Germany, to Austria and to all other EU countries. Please note that we are currently unable to deliver to the Rhine Islands in Germany and please let us know an alternative delivery address when you place your order. If you require delivery to another country, we will be happy to help you. If you have any questions, please send us an email to ecomazo(at)comazo.de. Delivery to Switzerland: For deliveries to Switzerland, we recommend the meinEinkauf.ch service.
MeinEinkauf.ch will then take care of all customs formalities and delivery to your doorstep for a small fee. The best way to do this is to register directly here: MeinEinkauf.ch. 
Please note: When purchasing via meinEinkauf, the payment method “purchase on account” is excluded.

Can I see the status of my delivery?
As soon as the goods leave our warehouse, you will receive a shipping confirmation by email containing a tracking number. You can use this number to check the status of your delivery at any time on the DHL homepage. To do this, click directly on the link in the shipping confirmation or enter the shipment number at dhl.de to check the delivery status.

My parcel is damaged. What should I do?
Please complain about damaged parcels immediately to your DHL delivery agent and check immediately whether all the goods ordered are still inside and in perfect condition. 
Then please inform our customer service at ecomazo[at]comazo.de

Which shipping service provider is used to send the goods? 
We send our parcels with the climate-neutral shipping service GoGreen from DHL. GoGreen means that the parcel service provider is constantly working to sustainably improve its carbon footprint and offsets the CO2 it produces by supporting environmental projects. You can find more information about GoGreen on the DHL website.

Shipping to DHL Packstations
During the ordering process, you can specify a delivery to a DHL Packstation as an alternative delivery address. Please enter your personal DHL postal number and the Packstation including the corresponding Packstation number. After delivery to the DHL Packstation, you will be informed by e-mail, SMS or DHL app to pick up the shipment. You can then collect your Comazo order within 9 days. You can find more information about delivery to a Packstation on the DHL website.
Please note: The payment method “Purchase on account” is excluded for delivery to a DHL Packstation.

What happens if I am not at home on the day of delivery?
If the DHL parcel carrier is not at your home, he will leave a notification card in your letterbox with information on which post office you can collect your parcel from. If you are unable to collect the parcel on the day of delivery, please use the link in your shipping confirmation, which will take you directly to the “Redelivery” section of the shipping service provider's homepage. Select the best type of redelivery for you. It is also possible to issue a one-off drop-off authorization; a form is also enclosed with the shipping confirmation. Please fill it out and make it clearly visible to the parcel carrier.
Alternatively, you can specify a different delivery address during the order process, e.g. the address of your place of work, where your parcel can be collected at any time. It is also possible to agree a delivery location for future deliveries, which you specify in a contract with DHL. In addition to delivery to a post office, it is also possible to have your order delivered to a DHL Packstation.
To do this, you need a DHL customer account, which you can create at dhl.de.

What is the minimum order value? 
We deliver your favorite lingerie without a minimum order value.

What are the shipping costs? 
The shipping costs for Germany are currently €0. For other EU countries we charge €9.95. We reserve the right to change the shipping costs for marketing purposes.

How long does delivery take? 
The delivery time is currently 2-5 working days, depending on the availability of the respective item.

Which payment methods can I use in the Comazo online shop?

In order to guarantee the security of your data when placing an order, we work with SSL encryption (Secure Socket Locker), in which the order and payment data are transmitted in encrypted form. Thanks to these high security standards, shopping at Comazo is safe. 
In the Comazo online store, we work together with the payment provider Mollie to offer you the following payment methods:

  • Purchase on account (30 days) 
Pay only 30 days after receiving the goods. Manage your purchases in the Klarna app or on klarna.de. No interest. No fees.

  • Credit or debit card
Enter your card information directly. Without registration. Fast, secure and simple.

  • PayPal
You pay securely and free of charge via the established online payment system. Your bank or credit card details are only stored with PayPal and are not sent over the Internet with every online purchase. You do not have to re-enter your bank or credit card details with every purchase. The order can be processed and shipped immediately. If you return one or more items, the corresponding value of the goods will be credited back to your PayPal account. Register and use PayPal immediately: Open a PayPal account at www.paypal.de/anmeldung

  • Prepayment
When paying in advance, the ordered goods will only be delivered after the payment has been registered in our account. After completing your order, we will send you the bank details and all important information for your bank transfer in a separate email. The invoice amount must be received by us in full within 10 days. Your order will be reserved for you until then. If we have not received payment after 10 days, your order will be automatically canceled. Please note that the money transfer may take 2-4 working days, depending on the bank. We take the liberty of sending you a reminder email before the deadline expires.

How do I receive the invoice for my order? 
As soon as your order leaves our warehouse, we will send you the invoice together with the tracking number.

Attention: Due to the changeover to a new online store system on April 10, 2024, the password for all Comazo accounts created before this date could unfortunately not be transferred for data protection reasons.

In this case, please generate a new password under the link “I have forgotten my password” in the login area.

How do I create a customer account? 
To create a customer account, simply click on “Login” or “Register” at the top right of the customer account icon. Then enter your personal details and follow the instructions to create your account.

What are the advantages of a customer account?
A customer account gives you quick and easy access to your order history, allows you to save delivery addresses for future purchases and manage your personal data.

How do I change my personal data? 
Log in to your customer account and click on “Personal data”. There you can edit your personal data such as name, password and e-mail address.

How do I check the status of my orders?
After logging in, you can view the status of your current and past orders under “Orders”.

Can I save multiple delivery addresses? 
Yes, you can save several delivery addresses in your customer account under “Addresses” and use them for different orders.

How can I change my password?
To change your password, log in to your customer account and go to “Personal profile”. There you will find the option to change your password.

Can I track my orders? 
Yes, you can track the status of your orders by logging into your customer account and clicking on “Orders” under “My account”.

How can I delete my customer account?

To delete your customer account, please contact our customer service. We will help you to deactivate your account.

What do I do if I have forgotten my password?
If you have forgotten your password, simply click on “I have forgotten my password” on the login page. You will then receive instructions on how to reset your password.

If you have any further questions or need support, don't hesitate to contact our customer service. We will be happy to help you!

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