Shipping
I have not received my order, but according to the delivery status this should be the case. What should I do?
Please write an e-mail to ecomazo[at]comazo.de stating your order number and describing the problem. The eComazo team will process your request immediately and get in touch with the shipping service provider to clarify your request as quickly as possible.
Which countries does Comazo deliver to?
We currently ship within Germany, to Austria and to all other EU countries. Please note that we are currently unable to deliver to the Rhine Islands in Germany and please let us know an alternative delivery address when you place your order. If you require delivery to another country, we will be happy to help you. If you have any questions, please send us an email to ecomazo(at)comazo.de.
Delivery to Switzerland: For deliveries to Switzerland, we recommend the meinEinkauf.ch service.
MeinEinkauf.ch will then take care of all customs formalities and delivery to your doorstep for a small fee. The best way to do this is to register directly here: MeinEinkauf.ch.
Please note: When purchasing via meinEinkauf, the payment method “purchase on account” is excluded.
Can I see the status of my delivery?
As soon as the goods leave our warehouse, you will receive a shipping confirmation by email containing a tracking number. You can use this number to check the status of your delivery at any time on the DHL homepage. To do this, click directly on the link in the shipping confirmation or enter the shipment number at dhl.de to check the delivery status.
My parcel is damaged. What should I do?
Please complain about damaged parcels immediately to your DHL delivery agent and check immediately whether all the goods ordered are still inside and in perfect condition.
Then please inform our customer service at ecomazo[at]comazo.de
Which shipping service provider is used to send the goods?
We send our parcels with the climate-neutral shipping service GoGreen from DHL. GoGreen means that the parcel service provider is constantly working to sustainably improve its carbon footprint and offsets the CO2 it produces by supporting environmental projects. You can find more information about GoGreen on the DHL website.
Shipping to DHL Packstations
During the ordering process, you can specify a delivery to a DHL Packstation as an alternative delivery address. Please enter your personal DHL postal number and the Packstation including the corresponding Packstation number. After delivery to the DHL Packstation, you will be informed by e-mail, SMS or DHL app to pick up the shipment. You can then collect your Comazo order within 9 days. You can find more information about delivery to a Packstation on the DHL website.
Please note: The payment method “Purchase on account” is excluded for delivery to a DHL Packstation.
What happens if I am not at home on the day of delivery?
If the DHL parcel carrier is not at your home, he will leave a notification card in your letterbox with information on which post office you can collect your parcel from. If you are unable to collect the parcel on the day of delivery, please use the link in your shipping confirmation, which will take you directly to the “Redelivery” section of the shipping service provider's homepage. Select the best type of redelivery for you. It is also possible to issue a one-off drop-off authorization; a form is also enclosed with the shipping confirmation. Please fill it out and make it clearly visible to the parcel carrier.
Alternatively, you can specify a different delivery address during the order process, e.g. the address of your place of work, where your parcel can be collected at any time. It is also possible to agree a delivery location for future deliveries, which you specify in a contract with DHL. In addition to delivery to a post office, it is also possible to have your order delivered to a DHL Packstation.
To do this, you need a DHL customer account, which you can create at dhl.de.
What is the minimum order value?
We deliver your favorite lingerie without a minimum order value.
What are the shipping costs?
The shipping costs for Germany are currently €0.
For other EU countries we charge €9.95.
We reserve the right to change the shipping costs for marketing purposes.
How long does delivery take?
The delivery time is currently 2-5 working days, depending on the availability of the respective item.