Payment & Invoice

Which payment methods are available?

We work with our payment provider Mollie to process payments. The following payment methods are available:

• Pay later with Klarna: You pay for your order later through Klarna. Klarna will provide you with the payment deadline and all relevant information.
• Credit or debit card: Enter your card details directly during checkout.
• PayPal: Pay for your order using your PayPal account.
• Payment in advance by bank transfer: Transfer the invoice amount using the payment details you receive after placing your order. Once your payment has been recorded in our system, we will dispatch your order promptly.

The payment methods available for your order will be shown during checkout.

How does payment in advance by bank transfer work?

Payment in advance by bank transfer is processed through our payment provider Mollie. The bank transfer details will be displayed immediately after you place your order and will also be sent to you by email.

Please enter the payment details and the payment reference exactly as provided so that your payment can be matched to your order correctly. These details apply only to this order and must not be used for future orders.

Please make sure your payment arrives before the expiry date stated in the email. Allow time for your bank to process the transfer.

Once your payment has been recorded in our system, we will dispatch your order promptly.

How does paying later with Klarna work?

Pay later payments are processed through Klarna. Simply select the corresponding payment method during checkout, if it is available to you.

Klarna will send you the payment details and the exact due date directly. You can also view and manage your payment in the Klarna app.

Please pay using only the payment details and the corresponding payment reference provided by Klarna. Do not transfer the amount directly to Comazo.

How do I receive an invoice for my order?

We currently do not send invoices automatically. If you need an invoice, simply reply to your order confirmation with the word “Invoice”.

Alternatively, you can email us at [email protected]. Please include your order number. We will be happy to send you your invoice by email.

My payment failed. What should I do?

First, please check whether an error message appears during checkout and follow any instructions provided.

If you have already received an order confirmation or a payment has been taken, please avoid placing the same order again straight away, as this could result in a duplicate order.

If you have any questions or the problem persists, please email us at [email protected]. Please provide your name, the payment method you used and your order number, if available. Including the error message will also help us look into the issue.

Please do not send us your full card details or login credentials.

I have received a payment reminder even though I have returned items. What should I do?

Your return may not have been fully processed yet, and the payment reminder may have been sent while your return was still being processed.

If you chose to pay later with Klarna, please also register your return with Klarna. Check your current payment status and due date there. If you have any questions about the payment deadline, please contact Klarna directly.

Please do not ignore the payment reminder. If you have any questions about the status of your return, email us at [email protected] and include your order number. Keep your proof of postage until everything has been resolved.