Order

How do I place an order in the Comazo online shop?

Select your favourite item in your preferred colour and size and add it to your shopping basket.

Go to your shopping basket and proceed to checkout. Enter your delivery and billing details and choose your payment method. Then review your details and place your order.

Once you have placed your order, you will receive an order confirmation by email.

Can I order without a customer account?

Yes, you can also check out as a guest. Simply enter your personal details and address during checkout and leave the “Create a customer account” box unticked.

You will receive your order and dispatch confirmations by email as usual.

Is there a minimum order value?

No, there is no minimum order value in the Comazo online shop. You can order your favourite underwear regardless of the total order value.

How do I know my order has been received?

Once you have placed your order, you will receive an order confirmation at the email address you provided. It includes your order number and a summary of the items you ordered.

I haven’t received an order confirmation. What should I do?

Please check your spam folder first. Your order confirmation may take a few minutes to arrive.

If you still haven’t received an email, please contact us at [email protected]. Include your name and the date you placed your order so we can check whether it has been received.

Please avoid placing the same order again straight away, as this could result in a duplicate order.

Can I change or cancel my order?

If you would like to cancel your order or have entered an incorrect delivery address, please contact us immediately after placing your order. We will do our best to accommodate your request. However, we cannot guarantee that we can cancel your order or change the delivery address, as your order may already be being processed.

Items and quantities cannot be changed once an order has been placed. You will need to place a new order for these changes. Please contact us first so we can check whether your original order can still be cancelled.

You can reach us by phone on +49 7432 7019-168 Monday to Friday, from 9 am to 4 pm, or by email at [email protected]. Please include your order number and details of your request.