Customer Account & Newsletter
How do I create a customer account?
Open the “My account” section on our website. You can register under “I would like to create an account”.
Enter your name, email address and address. Choose a personal password with at least 8 characters. Fields marked with an asterisk (*) are required.
Read the information on privacy and our terms and conditions, then click “Continue” to proceed with your registration.
Once you have registered successfully, you can log in to your customer account using your email address and password.
What are the benefits of a customer account?
A customer account makes shopping at Comazo even more convenient:
- Order faster: Your saved details make future orders easier.
- Keep track of your orders: View an overview of your previous orders.
- Track your deliveries: Follow your shipments through your customer account.
- Save your favourite items: Add your favourites to your wish list.
I have forgotten my password. What should I do?
On the login page, click “I have forgotten my password” under “I am already a customer”.
On the “Password recovery” page, enter the email address associated with your customer account and click “Request email”.
You will then receive a confirmation email. Click the link in the email to set a new password.
Please also check your spam or junk folder if the email does not appear in your inbox.
If you are still having difficulties, email us at [email protected]. Please tell us the email address associated with your customer account. We do not need your password.
How do I change my personal details or address?
Log in to your customer account using your email address and password. You can manage your personal details and your billing and delivery addresses there. Remember to save your changes.
Changing an address in your customer account does not automatically update the address for an order you have already placed. If you would like to change the address for a current order, please email us as soon as possible at [email protected] with your order number and the correct address. We will check whether a change is still possible.
Where can I find my previous orders?
Log in to your customer account using your email address and password and open the “Orders” section. You will find an overview of the orders linked to your account and can view the details of each order.
If you cannot find an order, email us at [email protected]. Please include your order number, if available, and the email address you used when placing the order so we can help you.
How can I have my customer account deleted?
Email your request to delete your customer account to [email protected]. If possible, please send the request from the email address you used to create your account so we can identify it.
We will review your request and let you know the next steps.
How do I subscribe to the Comazo newsletter?
Enter your email address in the newsletter sign-up form on our website and choose whether you would like to receive our online shop newsletter or a newsletter from a Comazo store.
You will then receive an email with a confirmation link. Click this link to complete your subscription. If you do not receive a confirmation email, please also check your spam folder.
Currently, you can only subscribe to one newsletter per email address. If you would like to receive both our online shop newsletter and a store newsletter, you will need two different email addresses.
Our newsletters keep you informed about new underwear, offers and promotions for your selected online shop or store. You will find details of your welcome offer and its terms and conditions when signing up and in the accompanying email.
Why am I not receiving the newsletter?
First, please check that you have completed your subscription by clicking the link in our confirmation email. Also check your spam or junk folder.
Please note: You can currently only subscribe to one newsletter per email address. If you selected a store newsletter, you will not also receive our online shop newsletter at that address.
In our experience, delivery issues occur more frequently with T-Online email addresses. If this applies to you, please check your email account’s spam and filter settings. Telekom support can help you with any questions about these settings.
If you are still not receiving the newsletter, email us at [email protected]. Please tell us the email address you used to sign up and which newsletter you would like to receive. We will be happy to check whether your subscription is registered with us.
I have not received my newsletter welcome voucher. What should I do?
First, please check that you have completed your newsletter subscription by clicking the link in our confirmation email. Then check your spam or junk folder as well.
Please also check the terms and conditions of the welcome offer shown when signing up.
If you still cannot find your voucher, email us at [email protected] before placing your order. Please tell us the email address you used and which newsletter you subscribed to.
We cannot apply the voucher after your order has been placed.
How do I unsubscribe from the newsletter?
You will find an unsubscribe link at the bottom of every newsletter. Use this link to unsubscribe from that newsletter.
Alternatively, you can email us at [email protected]. Please include the email address you used to subscribe so we can identify your subscription and process your request.