Complaint

My item is faulty. How do I report it?

Email us at [email protected] or use the “Report a faulty item by email” link. This will open a pre-filled message in your email application.

Please complete the details in the template and attach photos of the fault and the entire item. Please also tell us when the fault first appeared and how the item was washed and dried.

We will review your request and let you know the next steps.

If the pre-filled email does not open, you can email us directly at the address above.

What information and photos do you need to assess my faulty item?

To help us review your request quickly, please send us the following information:

Your name
Your order or delivery note number, if available
The affected item, ideally including the product number, size and colour
A description of the fault and when it first appeared
Washing details: Has the item been washed? If so, at what temperature and using which wash programme and detergent?
Drying details: Was the item air-dried or tumble-dried, for example?

Please attach a photo of the entire item and clear close-up photos of the fault. A photo of the sewn-in label will also help us identify the item.

Send the information and photos by email to [email protected].

Should I send the item back straight away?

Please contact us first by email at [email protected] and describe the fault. If possible, attach photos of the affected item and the fault.

Please wait for our response before returning the item. We will check whether a return is necessary and let you know how to proceed.

Can I report a faulty item purchased in a store or from another retailer to you?

If you purchased your item in a Comazo store, please contact that store directly about the fault. Bring your proof of purchase if possible.

If you purchased the item from another retailer or on another online marketplace, please contact the seller you ordered from.

Our online shop customer service team handles faulty item claims for orders placed in the Comazo online shop.